Self-Protection and the Protection of Those Around You-Owners and Staff Potentially in Contact with Public
1. Stay at home if you are sick to avoid spreading germs to others
2. Practice diligent hand hygiene always a. Wash your hands regularly with plain soap and water for at least 20 seconds or use alcohol based hand sanitizer with no less than 60% alcohol content (ideally 70%) Frequency of hand washing may vary from role to role in the business
3. Practice Cough Etiquette. Cough into your elbow or cover your mouth and nose with a tissue which is immediately disposed of in an appropriate waste bin and wash your hands immediately.
4. Maintain a two-meter distance from customers and other staff. Do not congregate around point of sale sites, smoke break sites or in staff change rooms or in other job-related sites e.g. waiting for food to come up in the kitchen, doing laundry, polishing cutlery, or glassware.
5. Do not touch your eyes nose or mouth with unwashed hands
6. Do not share food, drinks, utensils, cigarettes, vaping devices, joints, or bongs
7. Avoid touching the personal items of guests- if your job potentially entails touching personal items think about how this can be changed and certainly be diligent with PPE and sanitation.
8. Use PPE as directed in your area of work (varies from job type to job type)
Action by the Owner/Manager
1. Clear directions about the above to staff- use the guidelines and have staff read and initial.
2. Post signs in your home to promote proper hygiene and washing etiquette, physical distancing (we will provide to you)
3. Ensure all staff are well educated about how to avoid contagion in their specific job if they must handle guest items e.g. dishes, pens, point of sale equipment, bedding.
4. Provide guests with single use items as feasible e.g. individual shampoo packets instead of wall mounted pumps
5. Make hand sanitizer and PPE supplies available as needed for personal use
6. Minimize or eliminate handling of cash
7. Supply sanitization/disinfectant and PPE products as needed for housekeeping
8. If an employee has symptoms of cold and flu ( fever, chills, cough, shortness of breath, sore throat, and painful swallowing, stuffy or runny nose, loss of sense of smell, headache, muscle ache, fatigued, loss of appetite) they should be sent home
9. In addition, employers should advise these workers to complete the online self-assessment or call either: 1-866-797-0000 (tele-health), their primary care provider, or the COVID-19 screening facility if they do not have a primary care provider
10. Under Ontario Law, employers have the duty to keep workers and work sites safe and free of hazards. Workers have the right to refuse unsafe work. If health and safety concerns are not resolved internally, a worker can seek enforcement by filing a complaint with the ministry’s Health and Safety contact centre at 1-877-202-0008.
Housekeeping Preparing Guest Rooms for opening
1. Remove anything non-essential that guests might handle
2. Anything that is left in the accommodation space will need to be cleaned and disinfected before the next guest arrives whether it appears to be used
3. Remove extra bedding items that would ordinarily require fluffing e.g. feather beds, extra pillows – use two per bed, scarves and throw pillows. Housekeeping During A Guest Stay Sandbanks Vacations & Tours is going to suggest that we no longer offer this option so that we can keep our cleaners and staff safe. If a garbage pickup must be done, then we suggest having the guests collect all of it, leave it outside for you or your staff to pick up.
Housekeeping After a Guest Leaves
1. Time of Entry for Cleaner: We are still waiting to hear if the Government will have a mandated time for this. Some health officials are stating we may have to have a 72-hour window between guests stays. We are hoping this is not the case, but time will tell. 2. Face Masks/Gloves: It is your responsibility to make sure your housekeepers are safe. If you are cleaning your own home, please wear a mask and gloves. If you have a cleaning company, make sure they are following cleaning standards and are provided masks and gloves.
3. Disinfecting: All rooms and items must be cleaned and disinfected.
Bedroom and Bathroom Cleaning Procedures
1. Do hand hygiene and put on a new pair of gloves and mask before entering the room 2. Sanitize the door hardware
3. Open the door and inspect the room
4. Open windows to allow for air flow
5. Any visible dust will need to be removed using the usual methods before disinfection can effectively occur
6. Avoid washing procedures that could involve splashing and spraying [in the face] as contact can lead to touching and spread to the eyes, nose, or mouth.
7. Use clean paper towels to clean soiled surfaces and immediately discard paper wipes after use
8. Pick up debris and trash and empty trash and dispose of trash in garbage bag. Discard all items left in rooms by guests. Discard all single use items left in the room, even if unused e.g. soaps, toilet paper ( or unroll multiple layers and discard) – To ensure safety of the cleaners try to have signs up so that the guests can put the trash in the designated spot so the cleaners do not have to.
9. Remove Bed Linens and Blankets: if you are providing linens have the cleaners put linens in a bag. Before sending the linens out to the laundry service inspect sheets for stains. (make sure gloves and mask are worn before doing so. **We are going to suggest to guests to bring their own linens and blankets.
** 10. Use spray disinfectant that has a Drug Identification Number (DIN) and follow product label for dilutions, contact time required to be effective and safe use
11. Spray and do not wipe all bathroom hard surfaces with multi-purpose disinfectant cleaner (toilets, urinals, sinks, countertops, fixtures, shower/tub)
12. Dust clean and disinfect all hard surfaces in the room with focus on high frequency touch points such as door knobs, light switches, lamp switches, thermostats, telephone, remote control, fridge door, garbage cans, drawer and cupboard handles, safe door, hairdryer.
13. Return to the bathroom after disinfectant contact time to wipe/scrub and rinse hard surfaces starting with the shower/ tub and ending with the toilet with special attention to all faucets, toilet and shower fixtures, and light fixtures.
14. Vacuum soft surfaced floor (carpet). Vacuums equipped with filters preferably HEPA filters are recommended CDC does not recommend vacuuming if there is no exhaust filter on the vacuum. Steam cleaners can be used if they reach a minimum temperature of 71 Degrees Celsius unless the floor coverings are not heat tolerant.
15. Mop and disinfect hard surfaced floor (tile)
16. Steam or use fabric friendly disinfectant spray on curtains and plush furnishing
17. Air the room by opening the windows when you make up beds and replace bathroom linens remove garbage and used linens from room
18. Remove gloves properly and place in the garbage
19. Remove gloves properly and place in garbage
20. Disinfect hands
21. Close the windows and leave the room
22. Disinfect pails and cleaning equipment after each house
23. Use a set of laundered cloths per room and place used cloths in laundry bag Kitchen
1. Do hand hygiene and put on a new pair of gloves, wear a face mask
2. Sanitize all hardware, counter tops, cupboard doors, fridge, stove, microwave, tables, and chairs
3. Sanitize Coffee makers, toasters and any other appliances that get used
4. Ensure nothing is left in the fridge or freezer: we should no longer supply condiments for guests. If you choose to do so, your cleaners will have to make sure they sanitize all bottles and containers.
5. Make sure garbage container is sanitized after every stay
Living Room Cleaning Procedures
1. Vacuum and/or steam clean the couches, chairs and throw pillows. It is suggested to remove throw pillows at this time, however if you can ensure they are being properly sanitized then you should be okay to keep them.
2. Clean and sanitize Remote Controls to TV and Entertainment Systems.
3. Clean and sanitize lamps, tables, and any other objects in the living area. (if you provide DVD’s for guests, they will need to be sanitized between each guest stay
4. Curtains: Vacuum or Steam Clean
5. Sweep, Swiffer, and Vacuum floors
1. Sanitize all tables and chairs
2. Sweep and wash decking
3. If you provide outdoor games, they will need to be wiped down and sanitized
4. Clean and sanitize BBQ, propane tank, and all BBQ utensils
5. If you have a hose that guests can use, that will need to be wiped down and sanitized
1. Wear disposable gloves when handling waste
2. Remove gloves properly and sanitize hands after handling and disposing of garbage 3. Place any punctured garbage bags in a second bag
4. Close bags securely and place in disposal bin Laundry This will vary for everyone. If you send your cleaning out to a service, make sure your cleaners have used gloves and a mask when collecting the laundry and putting it in the laundry bags.
If your cleaners are doing the laundry on site, or at a laundry mat please ensure they are wearing gloves when handling the laundry before and after it has been washed.
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