Commercial and Residential Cleaning

Pricing, Rates & Service Policies

Clean Therapy Inc.

Pricing Structure

Flat-Rate Cleaning Model (Regular Service)

Clean Therapy Inc. charges by the job, based on a regular cleaning schedule. Prior to commencing service, we assess your home and provide a flat rate, so you know exactly what to expect for each visit.

Our pricing model is based on averaged labour time over several months. Some visits may require more work, while others require less; however, your flat rate remains consistent. This approach ensures fairness, predictability, and peace of mind.

One-Time, Move-In/Out & Post-Construction Cleaning

One-time and specialty cleanings are billed at a rate of $55 per labour hour (per technician).

Regular Cleaning Services

(Weekly, Bi-Weekly, Monthly)

Regular cleanings are billed per job, calculated using an hourly labour model and averaged over time.

• Initial cleanings typically require more time and may be billed at a higher rate.

• Ongoing service is billed at the agreed flat rate.

Residential Rates

• Bi-Weekly: Flat rate determined through an in-home consultation.

Commercial & Vacation Rental Rates

• Weekly: Flat rate, accounting for variables such as laundry requirements, turnover timing, and scheduling logistics.

All rates are subject to HST.

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Supplies & Equipment

We provide all professional-grade cleaning supplies and equipment. This ensures:

1. Consistent, high-quality results

2. Safe and proper use by trained technicians

3. No burden on clients to supply or track products

If you wish for us to use a specific product, pre-approval from the office is required. Due to workplace safety regulations, we must have Safety Data Sheets (SDS) for all products used.

For health, safety, and ergonomic reasons, our technicians must use their own professional tools. Requests to restrict tool usage may impact results, increase cleaning time, or affect pricing.

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Ladders & Height Restrictions

For safety reasons:

• We do not use client ladders.

• Technicians do not climb higher than two steps.

We use extension dusters capable of reaching up to two stories for fans, lights, and ceilings.

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Furniture & Heavy Items

We will move light furniture as needed.

We do not move heavy appliances or furniture, including but not limited to refrigerators, stoves, washers, dryers, or large beds.

If items are pre-moved by the client, we will clean the exposed areas.

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Pets

We respect that pets are family members. However, if pets interfere with our ability to work safely or efficiently, we may request they be secured in a non-cleaning area.

Our technicians are not trained to handle pet waste, including litter boxes or kennels.

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Insects & Infestations

If we encounter insect infestations (e.g., ants, fleas, roaches, bed bugs), service will be suspended until the issue is resolved.

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Alarm Systems & Access

Clients are responsible for providing access instructions.

We recommend issuing a unique alarm code for Clean Therapy Inc.

Our technicians:

• Lock doors while cleaning

• Do not grant access to unknown persons

• Follow strict access protocols

We are not responsible for admitting third parties unless pre-approved by the office.

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Safety & Hazardous Conditions

Employee safety is a priority. We do not:

• Move heavy objects

• Flip mattresses

• Clean bodily fluids (blood, vomit, excrement). This includes animals.

If a technician must leave due to unsafe conditions, the full service fee remains payable.

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Key Control Policy

Client keys are securely stored, coded, and tracked.

Keys are returned immediately upon termination of service.

If a client chooses not to provide a key and leaves one unsecured, Clean Therapy Inc. is released from liability related to access, theft, or damage.

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Staff Injuries

All Clean Therapy Inc. technicians are employees, and or contractors, and are covered by WSIB. This protects both our staff and our clients.

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Distractions During Service

For safety and efficiency, we ask that clients, children, and pets remain out of active cleaning areas. Distractions can increase risk and reduce service quality.

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Payment Terms

• Payment is due on the day of service

• A valid credit card must be kept on file

• NSF cheques incur a $40 fee

• Unpaid invoices incur a $10 processing fee

• Accounts in arrears may be sent to collections

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Fees & Additional Charges

• Labour is calculated per technician per hour when applicable.

• Regular services are billed at a flat rate.

• Homes outside a 20 km radius incur a $20 travel fee.

• Tips are appreciated but not required.

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Annual Fee Adjustment Policy

To maintain service quality and support fair wages, rates may be adjusted annually by up to 10%. This reflects changes in:

• Inflation

• Insurance

• Equipment & supplies

• Fuel & travel costs

Clients will be notified in advance of any adjustments.

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Scheduling & Cancellations

When your cleaning is scheduled, that time is reserved exclusively for you.

Cancellations

• 24+ hours’ notice: No charge

• Less than 24 hours: 50% of service fee

• Same-day cancellation or lockout: 100% of service fee

Vacation Rentals

• Minimum 2-night bookings

• Schedules must be provided 7 business days in advance

• Last-minute or emergency call-ins may incur a $100 surcharge

Strict adherence to check-in/check-out times is required. Failure to comply may result in cancellation without refund.

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Lock-Outs, Waiting & Turned-Away Fees

If technicians cannot access the property or must wait due to guest overstay, full service fees or waiting charges apply.

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Skipped or Missed Visits

• Skipped visits with rescheduling: no penalty

• Skipped without rescheduling: 50% charge

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Solicitation of Staff

Clients agree not to solicit Clean Therapy Inc. employees.

Violation results in a $5,000 referral fee.

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Damages & Liability

We will address damages caused by our team.

We are not responsible for:

• Pre-existing damage

• Improperly secured items

• Normal wear and tear

High-value or sentimental items should be secured by the client.

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Holidays & Closures

We are closed on statutory holidays and severe snow days.

Holiday service is billed at time and a half.

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Arrival Windows

Operating hours: 9:00 a.m. – 5:00 p.m.

Arrival times are estimated within a service window and cannot be guaranteed.

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Final Note

Rates and policies are subject to change to reflect inflation, operational requirements, and business sustainability